Refund policy

All sales are final.

By purchasing, you are agreeing to these terms.

Due to the nature of every jewelry piece and floral memorial being custom made, no returns will be accepted.

*** If you are wanting to CANCEL an order, a 30% restocking & processing fee will occur. Please be advised you will not be refunded the full amount. ***

If your order is damaged in shipping, you can contact us at serendipitybysami@gmail.com and provide proof that the item was damaged during shipping, this includes photo and video of the items and the shipping package, as we take photos of all completed orders prior to shipping. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any questions at serendipitybysami@gmail.com.

 

All gift card sales are final.